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Frequently Asked Questions
1. Can I collect from any Lilla Hardware store?
At this stage you can only collect from the following store: Benoni.
2. Do you have any branches outside Gauteng?
Our sole store currently is located in Benoni.
Store Location: Cnr Lurie Rd & Kerk St, Shangrila, Benoni 1513 Benoni, South Africa
Store Location: Cnr Lurie Rd & Kerk St, Shangrila, Benoni 1513 Benoni, South Africa
3. Do you do deliveries for online purchases?
We do deliveries for online purchases only within a 30km range from our branche in Benoni.
Sales of less than R1000 will attract a delivery charge of R200.
Free delivery excludes promotional items, sand, stone, bricks, water tanks, cement and direct delivery items.
See our Terms of use (Privacy Policy) page for more information.
Sales of less than R1000 will attract a delivery charge of R200.
Free delivery excludes promotional items, sand, stone, bricks, water tanks, cement and direct delivery items.
See our Terms of use (Privacy Policy) page for more information.
4. Where do I collect my purchase at the designated branch?
Our friendly staff at the Welcome Desk will direct you to the collection point.
Please remember that we require proof of identification when you collect your goods.
Please remember that we require proof of identification when you collect your goods.
5. How will I know that my goods are ready for collection?
You will receive notifications via email for each step of the purchase process, including when your goods are ready for collection.
6. How long will it take to get my package ready for collection?
Your goods should be ready for collection within 24 hours of placing the order.
If we need to move stock between the branches to fill your order, your collection time will be affected.
If we need to move stock between the branches to fill your order, your collection time will be affected.
7. Can I still purchase goods if I don’t have a credit card?
Yes, you can pay with instant EFT or alternatively contact our Benoni branch to place an order and pay via EFT.
Benoni branch: +27 64 313 8025
Benoni branch: +27 64 313 8025
8. How do I return products?
Products can be returned at our Benoni branch.
See our Terms of use (Returns and Refunds) page.
Please note that delivery charges will not be refunded.
Please note that delivery charges will not be refunded.
9. Who can I contact for assistance?
You can contact our friendly ecommerce staff at our Benoni Branch on +27 64 313 8025.