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Frequently Asked Questions
1. Can I collect from any Lilla Hardware store?
Of course you can collect from our Benoni branch.
2. Do you have any branches outside Gauteng?
Our sole store currently is located in Benoni.
Store Location: Cnr Lurie Rd & Kerk St, Shangrila, Benoni 1513 Benoni, South Africa
Store Location: Cnr Lurie Rd & Kerk St, Shangrila, Benoni 1513 Benoni, South Africa
3. Do you do deliveries for online purchases?
Yes we do and we deliver a maximum of 50km from our store.
4. Where do I collect my purchase at the designated branch?
Our friendly staff at the Welcome Desk will direct you to the collection point.
Please remember that we require proof of identification when you collect your goods.
Please remember that we require proof of identification when you collect your goods.
5. How will I know that my goods are ready for collection?
You will receive notifications via email for each step of the purchase process, including when your goods are ready for collection.
6. How long will it take to get my package ready for collection?
Your goods should be ready for collection within 24 hours of placing the order.
If we need to move stock between the branches to fill your order, your collection time will be affected.
If we need to move stock between the branches to fill your order, your collection time will be affected.
7. Can I still purchase goods if I don’t have a credit card?
Yes, you can pay with instant EFT or alternatively contact our Benoni branch to place an order, Benoni Landline: +27 10 001 4903
8. How do I return products?
Products can be returned at our Benoni branch.
See our Terms of use (Returns and Refunds) page.
Please note that delivery charges will not be refunded.
Please note that delivery charges will not be refunded.
9. Who can I contact for assistance?
You can contact our friendly admin staff via phone, Benoni Landline: +27 10 001 4903