PRIVACY POLICY – LILLA HARDWARE (PTY) LTD
LILLA HARDWARE (PTY) LTD (“we”, “us”, “our”) respects your privacy.
This policy explains what personal data we collect, why we collect it, and how we use and protect it, in line with South Africa’s Protection of Personal Information Act (POPIA).
1. What personal data we collect:
When you visit our site:
We collect your:
• IP address
• Browser type
• Browsing actions via cookies (see section 4)
• IP address
• Browser type
• Browsing actions via cookies (see section 4)
When you place an order:
We collect your:
We collect your:
• Full name
• Billing & delivery address (within our 50km delivery radius)
• Email address
• Phone number (for delivery coordination m delivery radius)
• Email address
• Phone number (for delivery coordination via call or WhatsApp)
• Order details (products, quantities, price)
• Payment information (processed securely by our payment partner – we do not store full card details)
When you create an account:
We store:
• Full name
• Email
• Address
• Order history
• Full name
• Address
• Order history
When you sign up for marketing:
We collect:
• Email address
• Preferences
• Email address
• Preferences
When you leave a comment or contact us:
We collect:
• the data you provide
• IP address
• Browser user agent (for spam detection)
• the data you provide
• IP address
• Browser user agent (for spam detection)
2. How we use your data:
We use your data to:
• Process and prepare your orders for collection or delivery
• Communicate order status (e.g., confirmation, delivery via our bakkie/truck, or ready-for-collection notice)
• Coordinate delivery timing via phone or WhatsApp
• Handle returns, warranties, and customer support
• Prevent fraud and improve security
• Send marketing emails – only if you have given consent (you can unsubscribe anytime)
• Improve our website and product selection
3.We share your personal data only when necessary to operate Lilla Hardware.
Your information is shared with our payment gateway (such as PayFast or Yoco) to process your transaction, but we never store your full card details.
Because we deliver using our own bakkie or truck, your name, delivery address, and phone number are shared only with our delivery team to ensure your order reaches you within our 50km radius.
If you sign up for marketing emails, your email address and name may be shared with our email marketing platform (e.g., Mailchimp) solely to send you newsletters and promotions, and you can unsubscribe at any time.
We also share limited data (such as IP address and browsing activity) with our IT and security service providers for website hosting, spam detection, and fraud prevention.
Finally, we may disclose your data to legal or regulatory authorities if required by law. We do not sell your personal data to any third parties.
Because we deliver using our own bakkie or truck, your name, delivery address, and phone number are shared only with our delivery team to ensure your order reaches you within our 50km radius.
If you sign up for marketing emails, your email address and name may be shared with our email marketing platform (e.g., Mailchimp) solely to send you newsletters and promotions, and you can unsubscribe at any time.
We also share limited data (such as IP address and browsing activity) with our IT and security service providers for website hosting, spam detection, and fraud prevention.
Finally, we may disclose your data to legal or regulatory authorities if required by law. We do not sell your personal data to any third parties.
4. Cookies:
We use cookies to:
• Keep you logged in (if you have an account)
• Remember items in your shopping cart
• Save your preferences (e.g., name/email for comments)
• Analyze site traffic (e.g., Google Analytics)
• You can disable cookies in your browser settings, but that may affect checkout functionality
• For embedded content (e.g., YouTube videos), those websites may set their own cookies
5. How long we keep your data:
Orders & account data:
Kept for as long as your account is active, plus 5 years for tax/accounting purposes (per SA law)
Kept for as long as your account is active, plus 5 years for tax/accounting purposes (per SA law)
Comments:
Retained indefinitely (to auto-approve follow-ups)
Retained indefinitely (to auto-approve follow-ups)
Marketing data:
Until you unsubscribe or request deletion
Warranty / return records:
Retained for the product warranty period + reasonable additional time for claims
You can request deletion of your personal data at any time (exceptions apply for legal or security obligations).
6. Your rights (POPIA):
Under South African law, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (unless we must keep it for legal reasons)
• Object to direct marketing
• Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, email us at: lillahardwarestore@gmail.com
7. Security:
We use:
• SSL encryption on our website (look for the padlock in your browser)
• Secure servers and firewalls
• Limited staff access to customer data (only delivery personnel see addresses/phone numbers)
No system is 100% secure, but we take reasonable steps to protect your data.
8. Children's Privacy:
Our store is not intended for children under 13. We do not knowingly collect their data.
9. Changes to this policy:
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact infromation:
For all refund, return, or exchange requests:
📞 +27 (0)10 001 4903
📍 Cnr of Lurie Rd & Kerk St, Shangrila / Putfontein, Benoni, 1513.
🕒 Business hours: [e.g., Mon–Fri 8 AM – 5 PM, Sat 9 AM – 1 PM]