DELIVERY POLICY – LILLA HARDWARE (PTY) LTD
Effective Date: 18/05/2026
Last Updated: 18/05/2026
At Lilla Hardware, we offer local delivery using our own bakkie or truck within a 50km radius of our store, as well as free in-person collection from our premises.
We do not offer nationwide delivery at this time.
1. Order Processing & Delivery Timeframes:
We always try to offer same-day delivery whenever possible.
However, to manage customer expectations, please allow us a maximum of 3–5 working days for delivery after your order has been processed.
However, to manage customer expectations, please allow us a maximum of 3–5 working days for delivery after your order has been processed.
Orders placed after 2 PM SAST will be processed on the next business day.
We do not process or deliver on national or public holidays.
We do not process or deliver on national or public holidays.
2. Delivery Area (50km Radius):
We currently deliver within a 50km radius of our store address:
📍 Cnr of Lurie Rd & Kerk St, Shangrila / Putfontein, Benoni, 1513
If your address falls outside this 50km radius, please contact us.
We will assess your location and provide feedback on whether delivery is possible and at what additional cost.
We will assess your location and provide feedback on whether delivery is possible and at what additional cost.
3. Payment & Order Processing:
Once your payment has been reflected in our account, we will process your order as quickly as possible.
Our team will contact you via phone or WhatsApp to confirm the order and manage your delivery expectations, including an estimated timeframe.
Our team will contact you via phone or WhatsApp to confirm the order and manage your delivery expectations, including an estimated timeframe.
4. Delivery Cost Calculation
We do not use fixed delivery fees for all orders. Instead, we will assess your order (size, weight, and quantity) and determine the appropriate delivery vehicle (bakkie or truck) required.
The delivery cost will be calculated based on the vehicle needed and the distance to your address. We will inform you of the cost before finalizing your order.
The delivery cost will be calculated based on the vehicle needed and the distance to your address. We will inform you of the cost before finalizing your order.
5. Delivery Process & Coordination:
Once our delivery vehicle is dispatched, we will contact you to confirm an estimated arrival time.
You or the recipient must ensure clear coordination to finalize the delivery.
Our driver cannot wait for extended periods.
If the recipient is not ready, not present, or takes longer than a reasonable waiting time (e.g., more than 10–15 minutes), we may leave and reschedule the delivery, and an additional delivery fee may apply.
You or the recipient must ensure clear coordination to finalize the delivery.
Our driver cannot wait for extended periods.
If the recipient is not ready, not present, or takes longer than a reasonable waiting time (e.g., more than 10–15 minutes), we may leave and reschedule the delivery, and an additional delivery fee may apply.
6. No Liability for Property Damage:
When we deliver to your chosen address, you or the recipient must ensure that the delivery point (e.g., driveway, pavement, gate area) is capable of supporting the weight of our delivery vehicle (bakkie or truck).
We will not take any liability for damage to property caused by pre-existing conditions such as weak paving, sinking pavement, unstable ground, or narrow access points.
If you are unsure, please inform us before delivery so we can discuss alternative arrangements.
We will not take any liability for damage to property caused by pre-existing conditions such as weak paving, sinking pavement, unstable ground, or narrow access points.
If you are unsure, please inform us before delivery so we can discuss alternative arrangements.
7. Delivery Delays:
We strive to deliver within 3–5 working days after processing.
However, delays can occasionally happen due to high order volumes, vehicle issues, road conditions, or public holidays. If your delivery is delayed, we will notify you via phone or WhatsApp.
We cannot be responsible for delays outside our reasonable control.
However, delays can occasionally happen due to high order volumes, vehicle issues, road conditions, or public holidays. If your delivery is delayed, we will notify you via phone or WhatsApp.
We cannot be responsible for delays outside our reasonable control.
8. Customer Responsibility Upon Delivery:
It is the customer's or recipient's responsibility to ensure that goods are received in good order at the time of delivery.
You must ensure clear coordination to finalize the relevant delivery – our driver cannot wait for an hour or more for you to arrange someone to receive the goods.
Once our driver has handed over the items and you or your recipient has accepted them, we will not be able to assist with after-delivery issues such as missing items, damage, or incorrect quantities.
Please inspect the goods carefully at the time of delivery.
If there is an obvious problem (e.g., wrong item or visible damage), you may refuse the delivery and contact us immediately.
You must ensure clear coordination to finalize the relevant delivery – our driver cannot wait for an hour or more for you to arrange someone to receive the goods.
Once our driver has handed over the items and you or your recipient has accepted them, we will not be able to assist with after-delivery issues such as missing items, damage, or incorrect quantities.
Please inspect the goods carefully at the time of delivery.
If there is an obvious problem (e.g., wrong item or visible damage), you may refuse the delivery and contact us immediately.
9. Collection Option (Instead of Delivery):
If you prefer to collect your order in person, you are welcome to do so at no extra cost.
Collection hours:
Monday to Saturday – 7:00 AM to 5:00 PM
📍 Our address: Cnr of Lurie Rd & Kerk St, Shangrila / Putfontein, Benoni, 1513
You may pay instore upon collection or online when placing your order.
We strongly recommend paying online in advance to secure product availability, as stock is not held for unpaid collections.
We strongly recommend paying online in advance to secure product availability, as stock is not held for unpaid collections.
Please wait for an "order ready for collection" confirmation before coming.
10. Contact Information:
For all refund, return, or exchange requests:
📞 +27 (0)10 001 4903
📍 Cnr of Lurie Rd & Kerk St, Shangrila / Putfontein, Benoni, 1513.
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🕒 Business hours: [e.g., Mon–Fri 8 AM – 5 PM, Sat 9 AM – 1 PM]